Managed Services

 

BRAZEN MANAGED SERVICES

MANAGED SOLUTIONS

METHODOLOGY

MODELS

HOURS OF OPERATION

 
 


 

Protection…

   ...from the issues that disrupt your business.

PREDICTABILITY. OPTIMIZATION. ASSURANCE.

 

BRAZEN MANAGED SERVICES

With continuous changes in technology, critical project timelines, budget pressures and the shortage of skilled IT resources, it can be expensive and challenging to manage your IT infrastructure.

With Brazen as your managed service provider, you gain PREDICTABILITY, OPTIMIZATION and ASSURANCE that your IT infrastructure is protected from issues... that could disrupt your business.

As your technology partner we bring collective knowledge and experience in providing comprehensive and flexible solutions that are tailored to meet the specific needs of your business; regardless of size or industry so you can continue to focus on your business objectives and remain competitive in your industry. Brazen managed services are designed to provide your business with needed expertise where and when you need it. We provide solutions that solve your business pain; whether it is in providing a specific area of expertise or assuming complete responsibility in managing your IT infrastructure.

MANAGED SOLUTIONS

Responsive Bundled Solution

Brazen’s 24x7device monitoring and Help Desk Services together deliver a bundled solution to effectively manage the performance of critical assets, in your environment. Around-the-clock monitoring and experienced professionals are managing and providing protection from issues... that could disrupt your business.

Proactive Bundled Solution

The Proactive bundle includes the items of the Responsive Bundle plus periodic scheduled on-site visits.

When you need IT™ Solution (Supplemental, Project or Fully Managed)

Depending on your particular business pain points or growth strategies, Brazen provides a flexible staffing and/or consulting solution that delivers expertise and experience when you need it. Our experienced professionals can provide supplemental support to your current IT personnel or assume project responsibility of strategic initiatives.  If needed, we can act as a single point of contact and support in managing your entire IT infrastructure; creating a centralized and standardized environment for your business.

METHODOLOGY

With Brazen we are committed to your business’s success and as your technology partner we embrace best practices and methodologies that enable you to accelerate your business growth and achieve competitive advantage. We achieve this by providing solutions that MANAGE, MONITOR, MAINTAIN and MEASURE your IT infrastructure.

  • Manage – As your technology partner we assume day-to-day management and responsibility of critical assets that could disrupt your business.  As an integral partner in your business’s success our approach to understanding and protecting those critical assets includes:
    • Plan – Assessment to identify assets and their importance in business continuity.
    • Design – Create a tailored solution that ensures protection of those identified critical assets.
    • Implement – Perform tactical work that is aligned and measured against the in-scope designed solution to meet expectation and ensure project success.
  • Monitor – The implemented solution(s) (e.g., process, procedures, systems) are monitored to ensure project success and overall customer satisfaction always striving for continuous improvement.
    • Network Operations Center (NOC) - proactive remote LAN and WAN Network monitoring of designated devices aggregated into our NOC.
    • Software agents that support industry standard monitoring protocols
    • Monitoring the availability, performance, capacity, and patch level of virtually any network enabled device
    • Remediation of failure: Brazen is available to take action and resolve identified issues for you through our Proactive Bundled Solution with Help Desk and On-site services.
  • Maintain – Maintenance is critical for the continuous success of any implemented solution.  Brazen provides several options that can be customized to fit your business needs.  From proactive system monitoring and preventative maintenance, to remote and On-site technical assistance; Brazen is there for you when you need IT. 
     
  • Measure –Recognizing the importance of being able to measure the value of the service being provided, we provide Help Desk and device monitoring reporting and conduct periodic Managed Services Wellness visits to ensure expectations are being meet and that value can be justified within the organization.

Brazen Technology, Inc. provides Managed Services that provides your business with a reliable, cost-effective solution that can be easily tailored to meet your changing infrastructure requirements, network demands and issues that could disrupt your business.

MODELS

  • Responsive Bundled Solutions
  • Proactive Bundled Solution
  • When you need IT™
    • Supplemental
    • Project Based
    • Fully Managed

HOURS OF OPERATION

24 X 7 X 365 Designated Systems Network Monitoring

PLAN DESIGN PROCURE IMPLEMENT MAINTAIN